Covers cancellation by client, non-attendance by client & cancellation by us
Cancellation by client
Clients who need to cancel or re-arrange appointments are requested to give as much notice as possible – at least 2 working days please.
Appointments cancelled by client without at least 24hrs notice may incur a charge to cover unavoidable costs, which will be invoiced payable within 7 days
Non-Attendance by client
None attendance to appointment without notification will be charged the full fee for that appointment, invoice payable within 7 days, this includes mobile visits where client is not at home / does not answer door.
New clients who fail to attend without notification may be requested to make full non-refundable payment in advance before another appointment is booked, this will not be refunded if the client again fails to attend or is absent.
Cancellation by us
On the rare occasions we have to cancel your appointment, will do our best to re-arrange to a convenient time with you. We may also ask if you wish to change therapist where one of us may be unavailable.
Should we be held up on our way to your mobile appointment, we will do our best to notify you as long as it’s safe to do so.